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Returns Details

*CHRISTMAS RETURNS HAVE BEEN EXTENDED TO 5TH JANUARY 2023*

(For orders placed from 5th Dec)


RETURNING ONLINE PURCHASES

If you are not completely satisfied with your purchase, you can return it to us within 14 days of receiving the goods. We will refund the product price but unfortunately we are unable to refund any postage costs. Returned items must be returned to us unworn and in the original condition you received it from us, the box including any labels should not be defaced or damaged in any way. Your return must be accompanied by the invoice, in the original condition and packaging (eg box)

We are unable to provide an exchange and a new order will need to be placed.


Millars Shoe Store

CUSTOMER SERVICE & RETURNS 

51 Market Street

Lurgan

Co Armagh

Northern Ireland

Bt66 6AA

 


We will refund the full amount to you minus any discount which were applied. Millars Shoe Store will issue a full refund to the original payment method and you will be notified by email that this has been issued. If you would rather have replacement goods, Millars Shoe Store can arrange for delivery to you; this constitutes a separate contract between you and Millars Shoe Store.

We advise you to send your shoes back via a recorded post service and get a proof of postage as we cannot be held liable for any goods lost in transit to us. The items are your responsibility until they reach our warehouse or shop. This will ensure that you will receive a full refund even if your goods are mislaid in the post.

Please tell us why you are returning your item(s) to help us to improve our service and goods in the future. We endeavour to process postal return as soon as possible, but please allow 10 working days to be credited in your account.

We will refund the delivery charge only if the goods are damaged, faulty or sent incorrectly by us.


Returning In Store : Alternatively, if you wish to return or exchange your shoes you can take them with your invoice, into Millars Shoe Store, where we will be happy to accept the goods. Please be aware that your refund will not be processed in store as your information will be forwarded to the relevant department. This process may take up to 8-10 working days.

If items are exchanged in store, please be aware that our store policy will apply. The exchanged items are non refundable and you will have 14 days to exchange or claim a credit note. We will accept items not worn, used or damaged.


INSTORE PURCHASE RETURNS

If you are not completely satisfied with your purchase within Millars Shoe Store, you can return it within 14 days of purchase in its original condition and packaging for an exchange or credit note only.

 

Credit notes DO NOT have an expiry date. All items returned must be accompanied with a valid receipt. Items must be unworn and not undamaged. The box including any labels should not be defaced or damaged in any way. There is no return on sale items.