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Returns Details

You may choose to return any items purchased online to the address below or return in person to the actual store. Don't forget to send or bring your invoices along.


Millars Shoe Store

CUSTOMER SERVICE & RETURNS 

51 Market Street

Lurgan

Co Armagh

Northern Ireland

Bt66 6AA



Please note: Returns of items bought on Amazon can only be processed by our mail order department and cannot be accepted in store.


You can return any item purchased online for a refund within 14 days of delivery if you are not completely satisfied with it. Returned items must be returned to us unworn and in the original condition you received it from us and accompanied by the invoice. We are unable to provide an exchange and a new order will need to be placed.


We will refund the full amount to you minus any discount which were applied. Millars Shoe Store will issue a full refund to the original payment method and an you will be notified by email that this has been issued. If you would rather have replacement goods, Millars Shoe Store can arrange for delivery to you; this constitutes a separate contract between you and Millars Shoe Store.


We advise you to send your shoes back via a recorded post service and get a proof of postage as we cannot be held liable for any goods lost in transit to us. The items are your responsibility until they reach our warehouse or shop. This will ensure that you will receive a full refund even if your goods are mislaid in the post.


Please tell us why you are returning your item(s) to help us to improve our service and goods in the future. We endeavor to process postal return as soon as possible, but please allow 10 working days to be credited in your account.

We will refund the delivery charge only if the goods are damaged, faulty or sent incorrectly by us.

Returning In Store : Alternatively, if you wish to return or exchange your shoes you can take them with your invoice, into Millars Shoe Store, where we will be happy to accept the goods. Please be aware that your refund will not be processed in store as your information will be forwarded to the relevant department. This process may take up to 8-10 working days.

If items are exchanged in store, please be aware that our store policy will apply. The exchanged items are non refundable and you will have 14 days to exchange or claim a credit note. We will accept items not worn, used or damaged.